Shipping Policy

Orders are prepared in 1-3 business days before shipment.

Estimated delivery

• United States: 7-15 business days after processing
• Canada, United Kingdom, Australia: 8-18 business days after processing
• Europe: 8-20 business days after processing
• Other international destinations: 10-25 business days after processing

Tracking

Tracking details are sent when the order ships where carrier tracking is available.

Customs and import fees

International orders may be subject to local customs duties, taxes, or import fees charged by the destination country.

Delayed packages

Carrier scans can pause during customs, local handoff, holidays, or weather delays. If tracking has not updated for several business days, contact support with your order number so we can help review the next step.

Wrong address

Please check your shipping address before placing an order. If an address needs correction, email us as soon as possible. We cannot guarantee changes after an order has entered processing.

Lost package guidance

If tracking shows delivered but you cannot locate the package, check nearby delivery areas and contact the carrier first. Then email us with your order number and tracking details.

Questions? Contact support@luxurypetaccessory.com. We aim to reply within 1-2 business days.