Return & Refund Policy

Eligible items may be returned within 30 days after delivery. Please review the return policy before ordering custom or final-sale items.

Eligibility

Items must be unused, in the condition received, and reviewed against the conditions listed at purchase. Custom, personalized, hygiene-sensitive, used, damaged-by-customer, or final-sale items may be excluded where applicable.

How to start a return

Email support@luxurypetaccessory.com with your order number, item name, reason for return, and clear photos if the item arrived damaged or incorrect. Please wait for return instructions before sending anything back.

Refund timing

Approved refunds are processed after the returned item is received and reviewed. Your bank or payment provider may need additional time to post the refund.

Exchanges

If you need a different size, style, or color, contact support before placing a replacement order so we can advise on the best next step.

Damaged or incorrect items

If an item arrives damaged or incorrect, contact us promptly with your order number and photos so we can review the issue.

We aim to reply within 1-2 business days.